← all work
AI Mobility · Trust & Safety

Navigation Pilot

Designing an AI-assisted navigation experience that helps drivers interpret uncertain road risks and make timely decisions — without losing control.

RoleUX Research, Product Strategy, Interaction Design
TimelineSep – Dec 2024
ContextA TomTom navigation & mobility concept
FocusTrust · Safety · Human-AI handoff
Navigation Pilot in-car display
Context

From route guidance to context-aware assistance.

Today's navigation

Routes · Traffic · Turn-by-turn guidance

Navigation Pilot

Road signals · Vehicle status · Route context

The shift →showing route information→deciding what deserves attention
Demo reel

Watch the full concept in motion.

A 1-minute walkthrough of how Navigation Pilot helps drivers anticipate, assist, and reflect across the trip.

01 · Anticipate

Predictive Guidance

Warns before road conditions become urgent.

02 · Assist

Smart POI Recommendation

Suggests useful stops based on route and vehicle context.

03 · Reflect

Post-Trip Reflection

Turns trip data into clear feedback after the drive.

Problem

The challenge is not more information. It's knowing what deserves attention.

Drivers already manage routes, road conditions, vehicle status, and attention. Poorly timed assistance can become another source of cognitive load.

01

When attention is limited

Drivers cannot process every alert at once.

02

When decisions are time-sensitive

Fuel, parking, and route choices appear while driving.

03

When feedback lacks meaning

Trip summaries need explanation, not judgment.

Central design question

How might we design a driving assistant that knows when to warn, assist, reflect — or stay quiet?

Operating principles

Four rules the assistant lives by.

01

Reduce cognitive load.

An alert that demands attention at the wrong moment is a liability, not a feature.

02

Intervene only when necessary.

Silence is the default. Every alert must earn its place in the driver's attention.

03

Preserve driver agency.

The system surfaces choices, not commands. Override is always visible and respected.

04

Build trust through transparency.

Every action includes a reason. No invisible behavior, no silent handoffs.

01 · Anticipate

Predictive Guidance

Warn early, explain clearly, then get out of the way.

Detects upcoming road conditions, explains what to do next, and minimizes after the alert so guidance stays visible without taking over the screen.

01 Normal guidanceNo interruption.
02 Detect conditionRisk appears before arrival.
03 Explain actionClear next step.
04 MinimizeVisible, not intrusive.
Timing · Clarity · Restraint
02 · Assist

Smart POI Recommendation

Recommend only when the context makes it useful.

Uses vehicle status and route context to recommend useful stops without pulling drivers out of navigation.

01 Normal guidanceNo search needed.
02 Detect low fuelVehicle status creates a relevant need.
03 Recommend stopsRanked by detour, distance, and price.
04 Add stopAct without leaving navigation.
Context · Relevance · Action
03 · Reflect

Post-Trip Reflection

Turn trip data into understanding, not judgment.

Turns trip data into clear, non-judgmental feedback after the drive.

01 ArriveNo extra distraction during the drive.
02 Show summaryA light snapshot after arrival.
03 Open reportReview key trip patterns.
04 Explain patternsFeedback shows why results changed.
Summary · Clarity · Encouragement
Research & foundation

What shaped the approach.

User research

8 driver interviews

Drivers did not want more alerts. They wanted fewer interruptions, better timing, and explanations they could trust.

Key insight: Trust depends on relevance, timing, and clarity.

Technology foundation

TomTom Virtual Horizon

Predictive road intelligence already existed. The design question was how to present it without increasing driver workload.

Key insight: Prediction only helps when it arrives at the right time.

Design opportunity

Beyond route guidance

Exploring how road, vehicle, and route context can support decisions before, during, and after a trip.

Key insight: The challenge was not adding intelligence. It was earning attention.

Designing AI is not about showing more. It's knowing what deserves attention.

Navigation Pilot explores how predictive road data, explainable alerts, and restrained feedback can help drivers trust assistance without feeling overwhelmed.